How responsive is DeCypher, and who will I actually be talking to?
Short answer
DeCypher usually replies within 24 hours, and often much faster than that. You message our team through our client portal, and depending on the question, you'll hear from your creator success manager, your bookkeeper, our tax strategist, our CPA or a co-founder.
Otavio Mayole, Co-founder, DeCypher FinancialsUpdated
How it works:
- One place for everything. Our client portal, with an app, holds your messages, documents, requests and calls. Turn on notifications.
- Organized chats. Separate threads for onboarding, bookkeeping and taxes, so nothing gets lost.
- Book calls yourself. Pick a time with the right person, and tell us what it's about so we come prepared.
- Text or phone for anything time-sensitive.
Who's on your team:
- Creator success manager. Your main point of contact, who makes sure every question reaches the right person.
- Co-founder on onboarding and education. Sets you up and teaches you what you can write off.
- Bookkeeping team. Keeps your books every week.
- Tax strategist and accounting manager. S-Corp setup, payroll and retirement strategy.
- CPA. Your tax returns and tax questions.
- Co-founder on business consulting. Helps you grow revenue.
During busy tax season, co-founders and the team often reply on weekends too.
We ask the same from you: reply to our requests within 5 business days, so your books and taxes stay on track.